Ready problems when you pay for Google products & services

You might need to set up a problem with your payments profile if y'all:

  • Have issues when you pay for Google products
  • Get an error message

Find the issue y'all experienced below.

Payment method declined by issuer

Important: Your payment issuer is the bank or visitor that issued the payment method you effort to use. This may be the bank that issued your card, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to consummate transaction: expired card"

"[Your payment issuer] declined your payment"

To set up the issue, select a unlike payment method or try the following:

  • Brand sure your payment method is up to date. If it isn't, update it in Google Pay. Then endeavor your purchase again.
  • To make the buy, brand sure you have enough money in your business relationship.
  • If y'all still take bug, contact your issuer to check if there's a problem with your account.

Payment method declined past Google

"Your payment was declined due to an outcome with your account"

If you go this error message, we can't accept your payment because:

  • We saw a suspicious transaction on your payments profile.
  • We need more info to protect your account against fraud.
  • For European users merely: Nosotros demand more than info to comply with EU law.

To fix the consequence, you must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Check for any alerts or requests.
    • Before you can purchase anything through your Google Account, yous must verify your identity.
  3. Make sure your name, address, and payment info are up to date.

"Your transaction tin can't be completed"

If you're asked to provide more than info later on you get this bulletin, follow the on-screen instructions.

If you're not asked for more info:

  • Try a different payment method.
  • Cheque whether the billing address for your payment method, such as a credit card, matches the address in your Google Pay settings. If they don't match, update your address on pay.google.com and try the transaction again.
  • If you're on an app: Attempt to pay on the production website instead. If you're on the website, try the app.
  • If you buy on Google Play: For suggestions, check Set payment problems on your account.
  • If y'all use the invitee checkout on the Google Shop: Sign in to your Google Account. If you don't accept 1, create an business relationship first.
  • If yous use an eligible Android phone and pay by credit card: Set upward a payment method for contactless transactions.
  • If you pay with a credit carte: Contact your bank or financial institution near this transaction.

"Can't redeem your gift card due to an event with your account"

To fix the issue:

  1. Go to pay.google.com.
  2. Cheque for any alerts or requests.
    • Before you lot can buy anything through your Google Business relationship, you lot must verify your identity.
  3. Make certain your name, address, and payment info are up to engagement.

Payment consequence with Google Workspace account

"This transaction couldn't exist completed. Contact your Google Workspace administrator to set up it"

If you buy a Google production or service and get this error message, information technology means that your visitor or school gear up your account.

To resolve this issue, contact your Google Workspace administrator.

Tip: If you're an ambassador, larn how to gear up the billing issue.

Find your administrator

Your administrator might be:

  • Someone in your It department or help desk at a company or school.
  • The person who manages your email service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit bill of fare

Card is grayed out & needs verification

Your carte du jour was reported as stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account's payment methods."

Earlier you lot can use it again, you must verify the card.

  1. Get to pay.google.com.
  2. Sign in to your account.
    • If you have multiple accounts: Sign in to the account with the grayed-out card.
    • If you don't use pay.google.com: Become to your business relationship's "Payment methods" page.
  3. Click Payment methods.
  4. Next to the menu that says "Verification needed," click Verify and then  Get lawmaking.
  5. You can find a temporary concur of less than $i.95 USD on your carte argument called "GOOGLE." The verification lawmaking is the last six digits.
    • You should become the lawmaking right abroad, but information technology can accept upward to seven days to get the code.
  6. To complete verification, return to your business relationship and enter the 6-digit lawmaking.

Card is grayed out & is ineligible

If your card is grayed out and yous get a message that your bill of fare is ineligible, you tin can't use your menu for this purchase. Try to make the purchase once again with a different carte du jour.

If the card you want to use isn't listed, to add together a new carte, follow the on-screen instructions.

Closed Google payments profile

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